Refund Policy

REFUND AND CANCELLATION POLICY

We thank you and appreciate your interest in Progoadvisor.com. Please read the terms and conditions carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning the usage of our services. We make every effort to complete the orders placed with us as per the specifications and timelines mentioned. If due to specified reasons mentioned below, the plans are not generated within the stipulated time, the fees paid by you will be refunded.

Terms & Conditions:

  • The fees once paid for which the Plan has been generated and published will not be refunded.
  • The customer has to submit the requested details and documents within 15 days from the date of payment of fees.
  • Once the required data and documents are collected by us and the KYC compliance is completed, intimation will be send to the user about initiation of plan.
  • The plan will be generated and published within 15 days from date of such intimation.
  • In case the customer is unable to submit the documents within the specified 15 days due to any technical issue, extension may be granted upon request from the customer.

Refund of Fees

  • In case of failure to provide the required details for plan generation or to complete the KYC compliance by the customer within 15 days from the date of payment of fees, the plan will not be generated and no refund shall be provided.
  • In case of failure by Prognoadvisor.com to generate the plan within 15 days from the date of intimation of commencement of plan, the entire fees shall be refunded.
  • In case of any technical issue faced at the Fee payment screen, the refund will be granted.

Refund process.

  • Once the refund is processed, the amount will be reflected in the respective bank accounts within 30 working days.

Cancellation

  • No cancellation will be allowed after the plan is published.
  • Before plan is published if the user wants to cancel his order for the plan, it should be done within 5 days from the Plan initiation date.
  • In case of cancellation 25% of the fees will be deducted and the balance will be refunded to the respective bank account.
Disclaimer : Company reserves the right to accept or reject a request for financial planning on discrete reasons in such case any payment will refunded within 5 working days.

Plan delivery

  • The customer has to submit the requested details and documents within 15 days from the date of payment of fees.
  • Once the required data and documents are collected by us and the KYC compliance is completed, intimation will be send to the user about initiation of plan.
  • The plan will be generated and published within 15 days from date of such intimation.
  • In case the customer is unable to submit the documents within the specified 15 days due to any technical issue, extension may be granted upon request from the customer.

Support

  • Please note that our support Team is ready to provide you with timely and efficient professional assistance. In case of any queries or technical issues, you may request assistance by sending email to support@prognoadvisor.com

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